Terms & Conditions

When checking your order, we may have your identity checked by an identity verification centre. It is important that you provide us with accurate information, otherwise these identity checks could produce negative results that could result in your order being rejected. If necessary, we will double check your data with fraud prevention and protection authorities*.

Please contact us if you would like to know who we are receiving these background checks from and to whom we are forwarding information about you. You have a right to this information. We do not charge you any fees for these inquiries.

You have the right to a copy of the information we keep about you. Please contact us at: info@STdiamont.com if you wish to make a subject access request seeking further information. In most cases, this does not include a fee unless the request is manifestly unfounded or excessive, or if the customer requests further copies of their data.

Orders for goods are subject to availability. If we cannot deliver the goods you have ordered, we will inform you as soon as possible. When possible, we will provide you with a replacement of at least equivalent value. In this case, you have the option of either accepting the replacement or receiving a full refund of any amounts already paid for goods that cannot be delivered.

The price of the goods is, in general, the price displayed on the Website at the time of the order. Although we try to ensure that all prices on the Website are correct, errors may occur. We review the prices as part of the order confirmation. If the correct price of your goods is below our stated price, we will charge the lower amount when shipping the goods. If a product’s correct price is higher than the price stated on the website, we will either contact you for further instructions before dispatching the product(s) or reject your order and notify you of such rejection. Once we have contacted you and informed you that the price is higher than the price stated on the Website, you can cancel your order free of charge. You will then receive a full refund. If an order is cancelled this way, you agree that this releases us from any service obligations except the obligation to repay. Please note that any offer made following a price determination error will only be valid for 48 hours, and will need to be adapted beyond this time limit.

Payment of the purchase price is due immediately upon completion of the order. There are various payment options available which are displayed at the beginning of the ordering process.

Certain finance options are available to customers living in the UK depending on total order cost. These options are outlined in the ST Diamont finance page. Finance service terms and conditions will apply.

Ownership of all goods that you buy on the Website passes on to you upon delivery of the goods, provided that we have received full payment for the goods.

Prices quoted on the Website include shipping costs, unless stated otherwise (EU countries and Switzerland will not pay any shipping costs or import fees). If you are to bear shipping costs, they will be specified before your order is placed and are specified again in the order confirmation.

ST Diamont can cancel the contract or refuse to enter into a contract with you regarding certain goods at any time before sending the shipping confirmation for reasons of availability or other valid reasons. In this case, ST Diamont will immediately, but no longer than within 10 working days, refund the purchase price in full to your account.

You agree to indemnify ST Diamont in full against all costs and outgoings ST Diamont incurs by obtaining payments from you in the event that a failed payment occurs for reasons for which you are responsible for (including, without limitation, the cost of fees for failed payments billed to us by our payment service partners).

1. Shipping costs and estimated delivery times are specified before the customer’s order confirmation. We strive to deliver the goods within the deadlines specified in the shipping confirmation. Delays can be unavoidable due to unforeseen factors, especially with custom-made items. ST Diamont assumes no liability for delays caused by failures to meet delivery deadlines. Nothing in this contract is intended to limit the liability for damage to life, body or health that is the result of a negligent breach of duty by ST Diamont or an intentional or negligent breach of duty by a legal representative or proxy of ST Diamont

   If buyers choose to collect the ordered item(s) in one of our showrooms, buyers can pick up the order only by themselves in person unless otherwise agreed in advance. Verification of the buyers’ identity will require a corresponding proof of photo ID such as passports, driver’s licence, etc. If a person other than the buyer wishes to collect the purchased product, they must present a procuration document signed by the buyer which states the collector’s name, as well as any form of identification for the collector.

2. The risk of loss and damage to the goods shall pass to you when the goods are handed over.

3. Generally the carrier of your order will be:
   1. Royal Mail special delivery service for the United Kingdom (including outer British Isles and addresses in Northern Ireland);
   2. FedEx or UPS for any other country worldwide;
   3. Under special circumstances, the delivery agent may be another representative named by ST Diamont, such as Malca-Amit for high value goods.

4. The delivery address is provided by you during the ordering process.

   1. Unless stated otherwise, we will dispatch the order to the address provided at the time of purchase. If you require a different delivery address, please notify our team at least 5 days prior to the dispatch date.
   2. The goods are always deemed to have been delivered when our delivery service delivers them to the delivery address you have provided. The signature of the delivery note by you or a person previously named in the ordering process is required.
   3. The goods are also deemed to have been delivered when you pick up the goods at the address provided by our delivery service on the delivery note.

5. You will receive a notification when your goods have been dispatched (a “Dispatch Notification”). You must inform us as soon as possible, and in any event no later than within 72 hours of the Dispatch Notification if you have not received your goods within 48 hours of first receiving the Dispatch Notification. To inform us that your goods have not been delivered, please contact us.

6. Should a direct delivery not be possible due to a lack of acceptance, you are obliged to collect the goods within 5 working days of receiving notification from our delivery service that the goods are ready for collection. After the expiration of the period of 5 working days, the goods are considered rejected. In such cases, you will be reimbursed for the cost of the goods, minus the cost of delivery, if paid by you, and minus the costs charged to us by the respective shipping company for returning the goods to us. (If the goods are custom-made, we reserve the right to only reimburse the costs for the item(s) itself, but not the costs that arise as a result of the individualization of the item(s)).

7. To protect against theft, we recommend that you provide a delivery address that is not accessible to third parties.

8. A priority shipping service will cost an additional fee depending on the complexity of your design. For further information, please refer to our service fees.

1. 1. If you purchase goods as a consumer (rather than as a business or an organisation) then you will in most cases have a right of withdrawal under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A customer has the right to cancel at any time from the moment they place their online or mail order, and up to 14 days from the day they receive their goods. The customer has a further 14 days from the date they notify the retailer of their cancellation to return the undamaged product(s) or goods. There are exemptions to online returns which include tailor made, bespoke and personalised goods. In particular, please note that the right to cancel will not apply to personalised items such as engraved bands.

   2. This right of withdrawal does not apply, meaning you cannot withdraw or cancel from the contract, in the following cases:

      1. In cases in which the delivered goods were not prefabricated and were manufactured or adapted by us based on your specific requirements (individualization). This includes, for example, a piece of jewellery that we have created for you by setting a gemstone that you have bought from us into a specific setting; it also includes any pieces of jewellery with a diamond or gemstone over 4 carat as such pieces generally must be custom made for you;
      2. If the contract is only concluded after you have viewed and/or tried on the relevant goods in our physical store.

   3. Otherwise, the right to revoke orders is subject to the provisions of the following

   4.  Withdrawal policy

      You have the right to withdraw from this contract within 14 days without a statement of any reasons.

      The withdrawal period is 14 days from the day on which you or a third party whom you have appointed and who is not the deliverer has taken possession of the goods (or the final goods, last partial shipment, or the last item(s) in contracts involving a single order for multiple goods or the delivery of a single good in multiple partial shipments).

      To exercise your right of withdrawal, you must explicitly notify us (at ST Diamont 3 Hanover Square, London, W1S 1HD, or via info@stdiamont.com) of your decision to withdraw from the contract by sending us an unequivocal statement of your decision to do so (e.g. by letter or email). You may use the attached sample withdrawal notice for this purpose. However, this is not mandatory.

      To comply with the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

   5.  Consequences of withdrawal

      Should you choose to withdraw from this contract, we shall refund all payments which we have received from you without delay, including shipping costs (except for additional costs arising from selecting a shipping method different from the most cost-efficient standard delivery offered by us), no later than 14 days from the date on which we have received the goods physically. Excluding service costs, which have been fulfilled by ST Diamont, including but not limited to; priority service charge, cleaning charge, engraving. The refund shall be issued using the same payment method which you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund.

      You must send back the goods to us without delay, no later than fourteen days from the day on which you notified us about withdrawing from the contract. The withdrawal period is met if you dispatch the goods before the end of the fourteen day period. You will bear the direct costs of returning the goods.

      If we bear the return costs in individual cases and after consulting with you, you must hand over the goods immediately or within fourteen days at the latest to the logistics company named by us. The deadline is met if you send the goods back before the fourteen-day period has expired.

      We may withhold the refund until the items have been returned to us undamaged, or until you have provided evidence that you have shipped back the goods, whichever takes place first.

      You only have to pay for any loss in value of the goods if this loss in value can be traced back to handling that is not necessary to check the nature, properties and functionality of the goods.

      You do not have to send the goods received back to us in the outer packaging (shipping box) in which the goods were when they were delivered. However, the goods are to be returned to us sufficiently protected. You may have to bear the costs of damages that can be traced back to inadequate packaging of the returned goods.

   6.  Sample withdrawal form

      If you wish to withdraw from the contract, please fill in and return this form either via email or post.

      1.  Hereby I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)
      2.  Ordered on (*)/received on (*)
      3.  Name of consumer(s)
      4.  Address of consumer(s)
      5.  Signature of consumer(s) (only for paper notification)
      6.  Date

      ---

      (*) Delete as applicable.

       

1. 1. Warranty Claim

      1. In the unlikely event that the goods delivered prove to be faulty, damaged, or different from what you ordered, ST Diamont will offer to replace or repair the goods or, if you prefer, refund the purchase price for the return of the defective goods. Under the Consumer Rights Act 2015, a customer has a short-term right to reject goods that are of unsatisfactory quality, unfit for purpose or as not described to get a full refund. The right is limited to 30 days from the date the customer took ownership of the goods. This warranty becomes effective in addition to your statutory warranty claims, which are not affected by this. If you want to make a warranty claim, please contact us.

      2. If defective goods are returned, regardless of the legal basis for the return, the respective goods must be returned in full. If the goods are in additional packaging within the outer packaging (shipping box) when delivered, e.g. in special additional protective packaging, gift packaging, a ring box or a jewellery box, this packaging is considered a part of the delivered goods and must be returned to us as well when the jewellery is returned.

      3. In order to enforce the warranty, the goods must be returned in full, meaning with any special, additional packaging (except the original shipping box) and the certificate that may have been sent with the goods. In addition, proof of purchase must be presented by the buyer. Should the certificate not be sent alongside the goods, we may charge £335 plus VAT for a replacement certificate. Monetary amounts in other currencies will be rounded to the nearest unit of 5. You have the right to provide evidence that we have not incurred any damage or damage for the replacement certificate that is considerably lower than the aforementioned lump sum.

      4. In the event of an insufficient delivery, costs for special or additional packaging and other supplementary material may be charged. The cost of returning the goods to us and insuring them during transport shall be borne by you. The cost may vary depending on the country the goods are sent from and their value.

      5. Should the goods show signs of damage or deterioration, we are permitted to require demand compensation from you to account for the diminishment in their value. We reserve the right to offset this compensation against any repayments to you. In this case, our repayment to you can be reduced accordingly.

      6. For safety reasons, we recommend that you do not put the name ST Diamont on the packaging of your return, as it contains the term “Diamonds” and may increase the risk of your package being stolen or opened in transit. To arrange the return of defective goods, please contact your ST Diamont customer care representative, who will provide you with further instructions. If you have any questions about returning defective goods, please email us at info@stdiamont.com.

      7. If the inspections of goods outside the premises of ST Diamont, e.g. with security service providers such as Malca-Amit or Brinks, are to be organised, you will be required to pay a deposit in advance that covers shipping and insurance costs. The amount of the deposit corresponds to the amount of the shipping and insurance costs.

      8. As soon as an inspection of the item(s) at the agreed location is possible, you will be notified. After that notification, you have three working days to inspect the item(s). If you do not inspect the item(s) within 3 working days, ST Diamont reserves the right to return the item(s) and withhold the deposit paid.

      9. You must notify ST Diamont whether or not to proceed with the purchase within two working days of inspecting the item(s). If you do not reply within two working days, ST Diamont reserves the right to return the goods and withhold the deposit paid. If a purchase contract for the goods inspected is concluded, the deposit will be counted towards the purchase price and the remainder of the purchase price will be due.

         Exceptions To Warranty Claim

      10. ST Diamont goods have a lifetime guarantee against manufacturing and processing defects. This warranty does not apply to goods that are exposed to wear and tear, misuse or damage to property, regardless of the causes. The item(s) must not be damaged by improper handling or improper external impacts (e.g. knocks, dents, or pressure) and must not be changed, manipulated, repaired or serviced by a service provider other than ST Diamont. Wear and tear caused by the intended use of the piece of jewellery does not constitute manufacturing defects and is not covered by the warranty. If the purchased jewellery has been tampered with or changed in any way by you, another jeweller or any other third party, the lifetime guarantee becomes void.

      11. Items that are properly cared for should be reassessed once every 3 years, to check the structure is still secure and are absent of any excessive signs of wear and tear. This reassessment is at the customer’s discretion. However, failure to have your item properly inspected may void your lifetime warranty if we subsequently consider that your items have been allowed to become damaged or have been subject to excessive wear and tear.

      12. All returns for which a warranty claim is asserted are subject to verification and authentication process by the ST Diamont team. The item(s) must be classified as defective as a result of a manufacturing defect by our production department. If claims from this guarantee are asserted, the decision about the further procedure (exchange, repair or similar) depends on the individual case and will be discussed with you, but will remain at our sole discretion.

          Ring Resizes

      13. All sizes and measurements of the rings and pieces of jewellery are approximate. However, we try to ensure that the sizes and measurements are correct. If you do not know your ring size, please select ‘Don’t know’ as your ring size during the ordering process, and we will manufacture the ring in a standard ring size (between 51 and 53 mm).

      14. As soon as you receive the ring and are able to determine the correct size, you may return it to us for a free resizing, provided you send it within the 30-day period following the item’s reception, and that your item qualifies for a free resizing service. This does not apply to bespoke rings and full-set eternity rings.

      15. Complimentary ring resizes can be provided with the exception of certain designs specified from 5.18 onwards. Some rings can be resized, others have to be produced anew from scratch.

      16. Ring resizes can usually be completed in 5 to 7 working days, excluding delivery time. To prioritise a resizing service, customers will need to settle a fee. To learn, please refer to our service fees.

      17. Above a certain size, an additional fee will be charged to remake the relevant item. This fee can cover the additional metal or accent diamonds needed, or any additional cost to complete the ring. A customer will be charged for:

          1. Engagement rings such as plain solitaires, plain band halos or plain wedding rings that are resized above 4 sizes (up or down).
          2. Engagement rings featuring accent stones (diamond band, vintage, trilogy, diamond band halos) that are resized above 3 sizes (up or down).
          3. Half-set eternity rings that are resized above 2 sizes (up or down).
          4. Full-set eternity rings cannot be resized and will need to be replaced. If the replacement ring features additional diamonds as a result of the size change, the customer will be required to settle the extra cost.

      18. The terms for resizing outside the aforementioned 30 days depend on the item(s) selected and are as follows:

          Engagement Rings:
          1. For plain band or non-diamond or non-gemstone set rings, as well as non-engraved rings, a resizing of two sizes smaller or larger than the original size is possible for a fee of around £100 inc. VAT. If the resizing exceeds two sizes from the original size ordered, the ring may require to be made from scratch, for which corresponding costs will apply. The price will be confirmed after consulting our customer care team.
          2. Engraved rings can be resized two sizes smaller or larger for an additional fee. To learn more, please refer to our service fees.
          3. Diamond-set or gemstone-set engagement rings (including custom-made rings) must be assessed in order to ensure whether they can be resized, or whether they need to be remade, for which costs will apply. This will be confirmed after consulting with our customer care team.
      19. Eternity Rings:
          1. Full eternity rings – Due to the nature of the setting, these rings cannot be resized and must be replaced within 30 days of purchase. Otherwise, changes cannot be made. Please contact our sales team to discuss alternative options for your ring.
          2. Half eternity rings – Due to the type of setting, all rings must first be examined to see whether a resizing is possible or whether a ring has to be created anew. The price will be confirmed after the assessment. Please contact our customer care team for further details.
      20. Wedding Rings:

          Simple wedding rings can be resized for a fee that is payable after an assessment (except for rings with a special surface and engraving). Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting allows a resizing. Outside of the aforementioned 30 days free resizing service, a wedding ring resize will be charged. For further details, please contact our customer care team.

      21. Cocktail Rings and Collection Pieces:

          Due to the nature of the individual designs, please contact our sales team to find out if a resizing is possible.

      22. Bespoke Rings:

          Any resize for bespoke rings are at our discretion. Due to the unique nature of a bespoke ring, a resize may not always be possible, or may involve a fee if the resize proves to be complex. Upon receiving your request, we will check whether a resizing is possible and discuss it with you. This also applies if the ring has to be made from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out. Please note, our bespoke rings can be resized but are non-returnable. For further information, please contact our bespoke team.

      23. Professional Assessment & Revaluation

          Customers can ask for an in-person professional assessment or revaluation of their jewellery at one of the ST Diamont showrooms, for an additional fee. In the event that a repair is required, this charge will be added to the professional assessment or revaluation cost if this repair isn’t covered by your lifetime warranty claim. This can be issued and requested after two months of purchase. A Professional Assessment & Revaluation can take up to 40 minutes at the showroom. Customers are also able to send their item for this service if they are unable to access a showroom. Please contact customer care for further information, or refer to our service fees.

      24. All goods remain the property of ST Diamont until they have been fully paid for. If you receive ordered goods that you have not yet paid for, and ST Diamont asks you to return these goods, you must do so immediately. ST Diamont will bear the shipping costs, but may charge you interest at the statutory rate if you delay returning those items. The interest will accrue daily from the day on which you received the goods until the day on which the goods were paid for or returned to us.

      25. In addition to the purchase price, we may also demand compensation for damages and/or expenses if goods whose collection was agreed upon with you, and that have been made available at one of our showrooms, remain with ST Diamont for longer than 90 days after you have been contacted. ST Diamont is only responsible for intent and gross negligence during this time.

      26. Jewellery Care

          Following any purchase at ST Diamont, customers can request an ultrasonic cleaning service free of charge, provided the item is brought into a ST Diamont showroom. A Professional Clean & Polish service is also available for an additional fee. For further information, please refer to our service fees.

1. 1. 1. Claims for damages against ST Diamont are principally excluded. Exempt from this are claims for damages resulting from injury to life, body, health, or from any breach of essential contractual obligations, as well as liability for other damages resulting from an intentional or grossly negligent breach of duty by ST Diamont or their legal representatives or agents. Essential contractual obligations are those which must be fulfilled to achieve the objective of the contract.

      2. In the event of a breach of any essential contractual obligations, ST Diamont shall only be liable for foreseeable damage that is typical for this type of contract if it was caused by simple negligence, unless the customer’s damage claims arise from injury to life, body, or health.

      3. The limitations of liability in sections 6.1 and 6.2 also apply to legal representatives and agents of ST Diamont if claims are made directly against them.

      4. The limitations of liability resulting from sections 6.1 and 6.2 do not apply if ST Diamont maliciously concealed the defect or assumed a warranty for the quality of the item(s). The same shall apply if you and ST Diamont have reached an agreement on the quality of the item(s). The provisions of Product Liability Law remain unaffected.

1. 1. 1. 1. Items are dispatched as follows:

            1. If you order goods from the Website for delivery outside the UK, the goods will be dispatched from London, UK. There are no import duties for any location within the UK.
            2. If you order goods from the Website for delivery within the EU or Switzerland, the goods will be dispatched from Frankfurt, Germany. No import duties will apply for countries within the EU, and Switzerland.
            3. If you order goods from the Website for delivery outside the UK, EU or Switzerland, these goods may be subject to import duties and taxes that will be levied when the delivery reaches its specified destination. You will be responsible for paying such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

         2. Please note that you must comply with all applicable laws and regulations of the country from which the goods you ordered originate. We will not be liable for any breach by you of any such laws.